Policies

Delivery

Last updated: 20 October 2026

Where we deliver

We deliver in Hyderabad and Delhi NCR only, to selected pin codes within reach of our two cold rooms. Enter your pin code at checkout: if we can deliver to it, you will see the delivery option; if you see "no delivery available", we do not serve that address yet.

Delhi pin codes currently served: 110070 (Vasant Kunj), 110067 (Munirka, JNU), 110029 (Safdarjung Enclave, AIIMS), 110048 (Greater Kailash I), 110049 (Greater Kailash II), 110019 (Kalkaji), 110065 (East of Kailash), 110024 (Lajpat Nagar), 110076 (Sarita Vihar), 110025 (New Friends Colony), 110020 (Okhla), 110044 (Badarpur, Tughlakabad). Hyderabad pin codes currently served: 500089 (Manikonda, Lanco Hills), 500075 (Nanakramguda, Financial District), 500032 (Gachibowli), 500008 (Toli Chowki, Shaikpet), 500081 (Madhapur, HITEC City), 500084 (Kondapur), 500033 (Jubilee Hills), 500034 (Banjara Hills). Checkout always has the current list.

Delivery charges

Delivery is free on every order. There are no minimum order values and no hidden charges. The price you see is the MRP inclusive of all taxes, less any discount applied at checkout.

Delivery time

Orders are delivered within 1 to 3 days of being placed. We dispatch from our Hyderabad kitchen (Lanco Hills, Manikonda) and our Delhi hub (Saidulajab, Sainik Farm). You will receive an email when your order is on its way, and our rider will call before arriving.

Cold-chain packaging

Every tub travels chilled in insulated packaging with ice packs and is handed over cold. Please refrigerate it as soon as it arrives. Guacamole should be kept at 0 to 4 °C and eaten by the best-before date printed on the pack; once opened, finish it within the time shown on the pack.

On the day

Please make sure someone is available at the delivery address and that the phone number on the order is reachable. If the first attempt fails, the rider will make one re-attempt within the delivery window. See our Refund policy for what happens if the order cannot be handed over.

Problems with a delivery

If the order arrives damaged, wrong, or late, tell us within 2 hours of delivery at support@avoculture.com or +91 90639 99691 and we will replace it or refund you in full. Details are in our Refund policy.

How to reach us

Seshasri Agro Estates Private Limited (trading as Avoculture)
H.No. 7-1-276/B/29/A, Renuka Nagar, Balkampet, Hyderabad, Telangana 500018, India
Customer care: support@avoculture.com · +91 90639 99691

Refunds

Last updated: 20 October 2026

Avoculture guacamole is a fresh, chilled food with a short shelf life. That shapes this policy: we cannot take food back, but we will always make it right when something arrives wrong.

Perishable food cannot be returned

For food-safety reasons we do not accept returns of guacamole once it has been delivered, and we cannot resell a tub that has left our cold chain. Please do not send product back to us.

When you get a replacement or a full refund

You are entitled to a replacement or a full refund, your choice, if any of the following happens:

The tub arrives damaged, leaking, opened, or with a broken seal.
You receive the wrong product, the wrong quantity, or an item is missing.
The product is past its printed best-before date on the day it is delivered.
Your order is delivered later than the delivery window we confirmed, and you no longer want it.

To claim, email support@avoculture.com or WhatsApp/call +91 90639 99691 within 2 hours of delivery, with your order number and a photo of the tub and the packaging. The 2-hour window lets us replace the product while it is still fresh. We acknowledge every claim within 48 hours and resolve it within 7 days.

Cancellations

You can cancel an order free of charge at any time before it is dispatched. Write to orders@avoculture.com with your order number. Once a chilled order is dispatched it cannot be cancelled, because the product cannot be returned to stock.

If nobody is available to receive the order

Our rider will call the phone number on your order and make one re-attempt within the delivery window. If the order still cannot be handed over because nobody is available at the address, the product cannot be resold and the order is not refundable. Please keep your phone reachable on delivery day.

How refunds are paid

Refunds go back to the original payment method. Most banks and UPI apps show the amount within 5 to 7 working days of our confirmation; card refunds can occasionally take up to 10 working days. If you paid on delivery, we refund by UPI or bank transfer to details you give us.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are unhappy with how we handled a claim, you can escalate to our Grievance Officer (details in our Legal notice).

How to reach us

Privacy

Last updated: 20 October 2026

This policy explains what personal data Seshasri Agro Estates Private Limited (trading as Avoculture, "we", "us") collects when you use avoculture.com and our checkout at shop.avoculture.com, why we collect it, and the choices you have. We are the data fiduciary for this data under the Digital Personal Data Protection Act, 2023.

What we collect

Order details: your name, delivery address, phone number, email address and what you ordered. We need these to deliver your food and to contact you about the order.
Payment confirmation: our payment gateway partner processes your payment and tells us only whether it succeeded, the amount, and a transaction reference. We never receive or store your card number, UPI PIN or bank credentials.
Your account, if you make one: your mobile number, the date you signed up, and how many cups from your paid orders have counted toward a free cup. To sign you in we text a one-time code to your number; we store only a scrambled form of the code, and it expires after 10 minutes.
Messages you send us: emails, WhatsApp messages and calls to customer care, including any photos you send with a delivery claim.
Technical data: when you visit the site, our hosting and checkout providers record standard information such as your IP address, browser type, and the pages you view, to keep the site secure and working. Your cart is stored in your own browser so it survives a reload.

We do not collect data we do not need. We do not knowingly collect data from children under 18; orders must be placed by an adult.

Why we use it

To process, deliver and support your order, including sharing your name, address and phone number with the rider who delivers it.
To send you order confirmations, dispatch and delivery updates, and to reply to your questions and claims.
To sign you in to your account and run the free-cup programme: counting the cups in your paid orders, and applying a free cup to your order when you have earned one. We do not use your account number for marketing unless you separately ask us to.
To meet our legal obligations, including tax and food-safety record-keeping.
To send you news and offers only if you tick the box at checkout or otherwise ask us to. Every marketing email has an unsubscribe link, and you can withdraw consent at any time by writing to us. Withdrawing does not affect emails about an order you have placed.

Who we share it with

We share personal data only with providers who help us run the business, and only what they need: Shopify (which hosts our checkout and order system), our payment gateway partner, our delivery riders and logistics partners, our email provider, our SMS provider (which delivers sign-in codes), Cloudflare (which hosts the site and stores account records), and professional advisers where required by law. We do not sell your personal data and we do not share it with anyone for their own marketing.

Some of these providers store data outside India. Where they do, they are bound by contracts requiring them to protect it to the standard of this policy and applicable law.

How long we keep it

We keep order records for as long as Indian tax and accounting law requires, currently up to 8 years. Customer-care messages are kept for 2 years after the matter is closed. Marketing preferences are kept until you withdraw consent. Your account and cup count are kept until you ask us to delete the account; sign-in sessions end after 180 days or when you sign out. Data we no longer need is deleted or anonymised.

Your rights

You can ask us to tell you what personal data we hold about you, correct it, or delete it where we no longer need it for an order or for a legal obligation. You can withdraw marketing consent at any time. To exercise any of these rights, email support@avoculture.com from the address on your order, or call +91 90639 99691. We respond within 30 days. If you are not satisfied with our response, you may complain to our Grievance Officer at grievance@avoculture.com (see our Legal notice) and, after that, to the Data Protection Board of India.

Security

Checkout and payment pages are encrypted (HTTPS). Access to order data is limited to the people who need it to fulfil and support orders. No system is perfectly secure; if we ever discover a breach affecting your data, we will inform you and the authorities as the law requires.

Cookies

Our own site uses only the browser storage needed to remember your cart, and, if you sign in, one cookie that keeps you signed in. That cookie cannot be read by scripts on the page and is removed when you sign out. Shopify's checkout uses cookies that are necessary for the checkout to work and to prevent fraud. We do not run advertising trackers on the site.

Changes

We will post any change to this policy here with a new "last updated" date, and tell you by email if the change is significant.

How to reach us

Terms

Last updated: 20 October 2026

These terms apply to every purchase made on avoculture.com and at our checkout on shop.avoculture.com. The seller is Seshasri Agro Estates Private Limited, a company incorporated in India, trading as Avoculture ("we", "us"). By placing an order you agree to these terms, our Shipping policy, Refund policy and Privacy policy.

Who can order

You must be 18 or older to place an order, and you must give us an accurate delivery address and a phone number that is reachable on delivery day. We deliver only to the areas listed in our Shipping policy.

Prices and taxes

All prices are in Indian Rupees and are the Maximum Retail Price inclusive of all taxes, as printed on the pack. Discounts are applied at checkout and shown on your order summary before you pay. Delivery is free. If we ever list a price incorrectly, we will contact you before dispatch and you may cancel for a full refund.

Orders and acceptance

Your order is an offer to buy. We accept it when we dispatch the product and send you the dispatch email; until then we may decline or cancel an order, for example if the product is unavailable, the address is outside our delivery area, or we suspect fraud. If we cancel, anything you have paid is refunded in full.

Payment

Payment is taken at checkout through our payment gateway partner. We never see or store your card, UPI or bank details. Payment options available to you are shown at checkout.

The product

Avoculture guacamole is a chilled, perishable food. Ingredients, allergens, net quantity, best-before date, storage instructions and the manufacturer's details are printed on the pack; please read the label before eating. If you have a food allergy, check the ingredient list on the pack, and contact us at support@avoculture.com if you have a question before ordering. Product images on the site are for illustration; the food is handmade and will vary slightly.

Delivery, returns and refunds

Delivery windows, cold-chain handling and failed-delivery rules are in our Shipping policy. Because the product is perishable it cannot be returned, but you are entitled to a replacement or full refund for product that arrives damaged, wrong, missing or late, as set out in our Refund policy.

Free-cup programme

If you sign in with your mobile number, every 10 cups of guacamole you buy earns you one free cup. Cups count from orders placed after you create your account, once the order is paid, whether they come in one order or several. Cancelled orders and refunded cups do not count. When you have earned a free cup, it is taken off your next order automatically while you are signed in; the free cup itself does not count toward the next one. Free cups have no cash value and cannot be transferred or exchanged. We may change or end the programme with notice on this page; cups you have already earned will still be honoured.

Your use of the site

The Avoculture name, logo, packaging design, photographs and text are our property or used under licence and may not be copied or reused without written permission. You agree not to misuse the site, interfere with its operation, or place fraudulent orders.

Liability

We are responsible for supplying product that matches its description and is safe to eat when delivered and stored as instructed. To the extent permitted by Indian law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be excluded under the Consumer Protection Act, 2019 or any other applicable law.

Governing law

These terms are governed by the laws of India. Courts and consumer forums in Hyderabad, Telangana have jurisdiction, without prejudice to your right to approach the consumer forum of your own district under the Consumer Protection Act, 2019.

Changes

We may update these terms from time to time. The version in force when you place an order applies to that order.

How to reach us

Legal notice

Last updated: 20 October 2026

Disclosures under the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology (Packaged Commodities) Rules, 2011 and the Food Safety and Standards Act, 2006.

Seller

Legal name: Seshasri Agro Estates Private Limited
Brand: Avoculture
Registered office: H.No. 7-1-276/B/29/A, Renuka Nagar, Balkampet, Hyderabad, Telangana 500018, India
GSTIN: 36ABJCS3849L1ZO
FSSAI licence number: 13622999000536
Country of origin of the product: India

Customer care

Email: support@avoculture.com
Phone: +91 90639 99691
General and business enquiries: hello@avoculture.com

We acknowledge every complaint within 48 hours and aim to resolve it within 7 days, and in any case within one month, as the E-Commerce Rules require.

Grievance Officer

Name: Sarath Reddy Bobba
Designation: Grievance Officer, Seshasri Agro Estates Private Limited
Email: grievance@avoculture.com
Phone: +91 90639 99691
Address: H.No. 7-1-276/B/29/A, Renuka Nagar, Balkampet, Hyderabad, Telangana 500018, India

If a complaint to customer care has not been resolved to your satisfaction, write to the Grievance Officer at grievance@avoculture.com with your order number and the history of the complaint. Grievances are acknowledged within 48 hours and resolved within one month of receipt.

Product declarations

The following are printed on every pack and apply to every sale: name of the product, net quantity (120 g), Maximum Retail Price inclusive of all taxes, name and address of the manufacturer or packer, date of manufacture or packing, best-before date, ingredients and allergens, storage instructions, the FSSAI licence number and logo, the vegetarian symbol, and the country of origin (India). The declarations on the pack are the authoritative ones; where this site and the pack differ, the pack governs.

Prices

All prices displayed are the MRP inclusive of all taxes. Any discount is shown separately at checkout and on your invoice. A tax invoice is issued for every order.

Platform

Orders are taken on avoculture.com and completed on a checkout hosted by Shopify Inc. at shop.avoculture.com. Avoculture is the seller of record for every order; Shopify does not sell the product.

Contact

Avoculture

Seshasri Agro Estates Private Limited
H.No. 7-1-276/B/29/A, Renuka Nagar, Balkampet, Hyderabad, Telangana 500018, India

Customer care

Order questions, delivery issues, refunds and claims: support@avoculture.com
Phone and WhatsApp: +91 90639 99691
Order confirmations and dispatch updates come from orders@avoculture.com; you can reply to those emails.

Grievances

If customer care has not resolved a complaint, write to our Grievance Officer, Sarath Reddy Bobba, at grievance@avoculture.com. Acknowledged within 48 hours, resolved within one month.

Everything else

Business, wholesale and restaurant enquiries, press, and anything that is not about an order: hello@avoculture.com

Response times

We acknowledge every message within 48 hours. Delivery claims (damaged, wrong, missing or late orders) must reach us within 2 hours of delivery so we can replace or refund quickly; see our Refund policy.

FSSAI Lic. No. 13622999000536 · GSTIN 36ABJCS3849L1ZO